FAQs

Once you have placed your online order, our team will begin processing it as soon as possible. In most cases, orders are processed and shipped within 1-2 business days. However, during peak periods (such as holidays), processing times may be slightly longer. We appreciate your patience during these times, and we will do our best to get your order to you as soon as possible.

If you have any questions about the status of your order, please don't hesitate to contact us. Thank you for shopping with us!

Yes, we do ship outside of the continental US. Shipping charges will be determined by the weight of your order and the shipping destination. Please note that we are only able to ship to physical addresses, not P.O. Boxes. Delivery times may vary depending on your location. Thank you for your interest in our products!

No international shipping. All items must be shipped within the United States. We apologize for any inconvenience this may cause. Please contact us if you have any questions. Thank you for your understanding.

In most cases, orders are processed and shipped within 1-2 business days. However, during peak periods (such as holidays), processing times may be slightly longer. We appreciate your patience during these times, and we will do our best to get your order to you as soon as possible. If you have any questions about the status of your order, please don't hesitate to contact us. Thank you for shopping with us!

To track your order, please refer to your shipment confirmation email for your tracking number. If you need further assistance, please call Customer Support at (213) 318-5031. Thank you for choosing our company!

If you need to cancel an order, please call Customer Support at (213) 318-5031 or message us as soon as possible. We try to be prompt in processing orders, so the sooner you get in touch with us, the better. Please note that we may not be able to cancel your order if it has already been shipped out. In that case, you can simply return the items you don't want once you receive your order. Thank you for your understanding.

We're sorry to hear that your recent order arrived damaged. Please call Customer Support at (213) 318-5031 or message us so we can help resolve the issue. We want to make sure you're satisfied with your purchase, so we'll do our best to correct the situation as quickly as possible. Thank you for your business.

At MasterPRO, we strive to provide the best possible experience for our customers. If you are not satisfied with a purchase for any reason, we will gladly accept returns or exchanges within 60 days of the date of delivery. Returns or exchanges of merchandise must be in new, unused condition and accompanied by the original sales receipt or invoice.

To initiate a return or exchange, please call Customer Support at (213) 318-5031 or message us. We'll be happy to help make it right. Please allow 7-10 business days upon delivery for processing your return and to receive a refund. Thank you for shopping with MasterPRO!

To initiate a return or exchange, please call Customer Support at (213) 318-5031 or message us. We'll be happy to help make it right. Thank you for shopping with MasterPRO!